Refund policy

Refund & Return Policy

Last Updated: June 2026

At SilkEdge, customer satisfaction is important to us. Please review our refund and return policy below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email].

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging.

If approved, we will provide a replacement or a full refund.

Lost Packages

If your order is lost during transit, please contact us. After verification with the shipping carrier, we may issue a replacement or full refund.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made products
  • Items marked as final sale

Refunds

Once your return or claim is reviewed and approved, your refund will be processed to your original payment method.

Refund processing times vary by bank or payment provider and may take 5–10 business days after approval.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item was defective
  • The wrong item was received

Contact Us

SilkEdge